PumApp FAQs (English Version)

App Access and Security

Where can I find the PumApp?

You can download the app from the AppStore or Google Play by searching “PumApp”.
For web access you can add this URL to your favorites on your web browser : https://pumapp.rennes-sb.com

How do I log into PumApp?

As for all our school-based ecosystems, you can log in using your SSO account. SSO (Single Sign-On) is a unified authentication system that allows you to access multiple school services with a single username and password.
 

How do I log out of PumApp?

Logging out on your mobile and desktop is the same: click on settings (cogwheel at top right), then on the door icon. Please click on the confirm button to log out.

Can I access PumApp offline?

You need an internet connection to access the application and to get up-to-date information.
 

What if I can’t log into the app?

Use our contact form and select the following topic: [PumApp] Technical support / Suggestions

Are my data secure?

Protecting your data is a priority for Rennes School of Business. Access to PumApp is protected by your school SSO account, and your data is processed in accordance with the GDPR.

Home

What do the colors in "Coming Next" correspond to?

The event colors are the same as your schedule: blue = class / green = event / red = exam.
 

Why have my useful links changed?

The useful links are there to make your PumApp experience better, they will be changed to highlight new services at school or to follow up on student suggestions. You can suggest updates by submitting a request with the contact form and selecting the following topic: [PumApp] Technical support / Suggestions

Personal Information and Confidentiality

Can I delete my account or data?

Your PumApp account is linked to your school SSO account and to your enrolment at Rennes School of Business, so it cannot be deleted directly from the app. However, you can exercise your rights regarding your personal data (access, rectification, erasure, etc.) by submitting a request with the contact form. Please note that some data must be kept for legal or academic reasons, for example your academic records.

Can I update my personal info?

It is currently not an option to change your personal information in PumApp.

Please log in to your WebRise account to make updates.

Documents

I can’t download a document. What should I do?

Submit a request by using the contact form and select the following topic: [PumApp] Technical support / Suggestions

I want to upload a document. How can I do this?

It is currently not an option to upload a document via the PumApp, please log in to your WebRise to do this.

Schedule

What appears in my schedule?

Your schedule will include classes (in blue), events (in green) and exams (in red).

Can I sync events with my personal calendar?

PumApp is for education purposes and does not allow you to include your own events.

Can I customise the schedule view?

The PumApp application does not allow for customisation of the schedule display.

Why are some classes missing?

For this initial version, the PumApp displays all your courses, events and exams in the schedule. If such an event does not appear in your schedule, you can submit a request by using the contact form and select the following topic: [PumApp] Technical support / Suggestions

My meeting with my Education Officer is not visible

The PumApp does not currently include the Outlook schedule, in which your school appointments appear.

Services

I have found a missing service. What should I do?

Any suggestion is welcome! Please do not hesitate to send your suggestions to Aloha: submit a request

When I click on a service, nothing happens. What should I do?

This is obviously not normal, you can report this problem by submitting a request using the contact form and select the following topic: [PumApp] Technical support / Suggestions

How can I make an appointment with staff?

Staff appointments are available directly from the PumApp "Services" menu.

Chatbot

What is the chatbot for?

For this first version, the chatbot is a useful tool to navigate around the school and  to answer your school-related questions. Where can I find Aloha? What does OFL stand for? Where can I find information related to my programme? Your chatbot answers!

What questions can I ask the chatbot?

The PumApp chatbot is a useful ally for all school-related questions and for your student life.

Can the chatbot help me with administrative procedures?

Yes, the chatbot answers questions related to Rennes School of Business.